Privacy policy

We take your privacy seriously. This Privacy Policy sets out generally how we may gather, use, disclose and manage personal information provided by you via this site. You are entitled to access the personal information we hold about you, and request that we amend it if it is incorrect.




During the course of dealing with you, we may generally collect basic personal information about you, such as your name, address and contact details. We may also request other specific information from you relating to the goods or services that you wish to obtain.


Use and Disclosure


We will hold and use any personal information collected for the purposes set out in this Privacy Policy, for any purpose disclosed at the time of collection or for related purposes. Generally we will only use or disclose your personal information as follows:

  • To provide the product or service you have requested or to answer your inquiry;
  • To third parties where we have retained those third parties to assist us to provide the products or services – you have requested. For example, we have contracts with third parties to assist us with functions such as mail-outs;
  • To different entities within Fonterra, to enable the development and marketing of other products and services and to improve our customer service in general;
    • For direct marketing of products or services;
    • As set out expressly in these Terms; or
    • Where otherwise legally permitted.

We may vary this Privacy Policy at any time and your continued use of this website means you accept the amended Privacy Policy.